Refund policy

At Growbiza, customer satisfaction is our highest priority. We have designed our return and refund policy in line with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 to ensure a fair and transparent experience.

 

You may return a book within 7 days of delivery if:

•      The book received is different from what you ordered (wrong title, author, edition, or language)

•      The book is physically damaged, or has missing/torn pages

•      The book arrived in a damaged packaging that compromised the product

•      You received a duplicate item in the same order

The following are NOT eligible for return:

•      Books that have been read, highlighted, annotated, or show signs of use

•      Books with removed price tags or tampered seals (for shrink-wrapped editions)

•      Digital products, e-books, or downloadable content once accessed

•      Books purchased under clearance sale, deep-discount, or non-returnable offers (clearly marked at time of purchase)

•      Personalised or custom-printed books

To request a return, please follow these steps:

•      Step 1: Email us at support@growbiza.store within 3 days of delivery

•      Step 2: Provide your Order ID, reason for return, and photographs of the book and packaging

•      Step 3: Our customer support team will review your request within 1–2 business days and provide a Return Merchandise Authorisation (RMA) number

•      Step 4: Pack the book securely in its original packaging and drop it off at the designated courier point or schedule a pickup (we will arrange reverse pickup for eligible returns)

•      Step 5: Once we receive and inspect the returned book (typically 3–4 business days), your refund will be initiated

If you prefer an exchange over a refund, we are happy to arrange one subject to availability. Exchanges are processed within 7–10 business days. If the replacement book is of a higher value, you will need to pay the difference. If of lower value, we will refund the difference to your original payment method.

•      Orders can be cancelled free of charge before they are dispatched from our warehouse

•      To cancel, visit 'My Orders' on orders@growbiza.store or contact our support team within 2 hours of placing the order

•      Once an order has been shipped, it cannot be cancelled — you must wait for delivery and then initiate a return

Prepaid orders cancelled before dispatch will be refunded within 3–5 business days